Non-professional customers can use their withdrawal right during a period of fourteen (14) days from the delivery.
In such case, the client must fill the return form available in their personal account in the orders section or by email at firstname.lastname@example.org. The return request will be confirmed by Lililotte to the customer by email.
The products shall be returned with its original packaging, with the original labels attached, brand new, without having used it or washed it.
Return of the product(s) is the responsibility of the customer if the order was placed from abroad and is at their own risk. Returns will be made at the customer's expense at : Lililotte - 6, rue Marcel Lallouette - 44700 Orvault - France.
The customer can ask for a refund, an exchange or a credit.
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